Returns & Refunds

We want you to be completely happy with your purchase. If for any reason you're not satisfied, we accept returns within 30 days of delivery.

How to Start a Return

To begin the return process, please reach out to us through our contact page. We'll respond within 1–2 business days with return instructions.

Return Conditions

• Items must be in their original condition and packaging.
• Returns must be initiated within 30 days of the delivery date.
• Customers are responsible for return shipping costs.
• A 15% restocking fee applies to all returns.

Refund Timeline

Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.

Damaged or Defective Items

If your clock arrives damaged or defective, please contact us immediately with photos. We'll arrange a replacement or full refund at no additional cost to you.

Shipping

All orders are processed within 2 business days. Shipping rates are calculated at checkout based on your location and order size.

You'll receive a shipping confirmation email with a tracking number once your order ships. If you have questions about an in-transit order, don't hesitate to reach out.

Product Care

Every clock is finished with a naturally derived wood finish made by Vermont Natural Coatings — a Vermont-based company committed to creating durable, eco-friendly finishes. This finish protects the wood while letting its natural beauty shine through.

Caring for Your Clock

• Dust regularly with a soft, dry cloth.
• Avoid placing in direct sunlight for extended periods, which can cause fading over time.
• Do not use harsh chemical cleaners — a lightly damp cloth is all you need for occasional cleaning.
• Keep in a climate-controlled environment. Extreme humidity or dryness can affect wood over time.

Hanging Your Clock

All clocks come equipped with heavy-duty hanging hardware attached to the back. For the safest and most secure installation, we recommend using gallery hooks rated for the appropriate weight.

Gallery hooks are available at most hardware stores. They create a small, clean hole in the wall and provide a very secure hold — much better than a standard nail or picture hook.

Battery Information

Every clock runs on a single AA battery (not included). We recommend using a quality alkaline battery for the best performance.

Battery Tips

• A fresh AA battery will typically last 12–18 months.
• If the clock starts running slow or the second hand ticks irregularly, it's time for a new battery.
• Remove the battery if the clock won't be in use for an extended period.
• Avoid rechargeable batteries — they output slightly lower voltage and may not keep accurate time.

Repairs

All of our clock movements are made in the USA. They're built to last, but if you ever experience an issue with your clock's movement or any other component, we're here to help.

Please contact us with a description of the issue, and we'll work with you to find the best solution — whether that's a replacement part, a repair, or guidance on a simple fix you can do at home.

Frequently Asked Questions

Do you accept custom orders?

We love working on custom pieces. Please get in touch with your ideas and we'll let you know what's possible.

Can I cancel or modify my order?

If your order hasn't shipped yet, we can usually accommodate changes. Contact us as soon as possible and we'll do our best.

Do you ship internationally?

International shipping is available. Rates are calculated at checkout. Please note that international customers are responsible for any customs duties or import taxes.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Shop Pay through our secure Shopify checkout.

Are your clocks silent?

Our clock movements produce a very quiet tick. They're well-suited for living rooms, bedrooms, and offices.